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Click Here For Domain Name Questions |
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Click Here for Web Hosting Questions |
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Click Here for Web Site Builder Questions |
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Click Here for General Questions |
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Domain Name Questions |
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Q |
Can I host multiple Domain Names with my single account? |
| A |
Yes you most certainly can. You can Park
your extra Domain Names on top of your Master Account Domain Name. |
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| Q |
How Long Does it Take to Register a Domain Name
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| A |
Normally a couple of hours on a weekday - up till
8pm - All Domain Names are Manually check for compliance
Monday Morning if placed on The Weekend |
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| Q |
Who Owns the Domain Name when I Register it? |
| A |
You Do ! - You are the Registrant and the Owner ! |
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| Q |
Can I Register A Domain Name only ! - because I
just want the domain name only ! |
| A |
Yes - No Problems at All !! |
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| Q |
If I am hosted elsewhere, Can I register a Domain Name
with Aussienet and get it looking at my other host ? |
| A |
Yes and Yes ! Again - No Problems at all ! |
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| Q |
Can I Change my Domain Name if I
do not like? |
| A |
No - Once a Domain Name is Registered its yours
until it expires - So Choose Very Carefully !!! |
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| Q |
Can I Cancel my Domain Name and
get my Money Back since I changed my Mind about Hosting? |
| A |
No - The Domain Name is yours as it it registered
through the Australian Registrar. There is no provision for a refund
and our Terms strictly forbid it !
Once you Register a Domain Name, its yours until it expires - So
Choose Very Carefully !!! |
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| Q |
What happens if I start a ChargeBack because
Aussienet won't give me my money back on a Domain Name that I don't
want! |
| A |
Since you agreed to our terms which state "No
Refunds on Domain Names once registered", we will inform your bank
and the Police regarding your fraudulent actions !
No Exceptions ! |
Web Hosting Questions |
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Q |
How can I move my website to
AussieNet Internet Services NSW without it going offline ? |
| A |
Getting started with your AussieNet
Internet Services NSW hosted website is very straight forward
and only a couple of steps need to be followed:
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The first step is to choice
the desired Hosting Plan from our
Hosting Packages Web Page. |
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Once the Payment is received and all is good, we will
send you instructions on how to upload your website to your
server space. |
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The final step in transferring would be delegating your domain
name(s) to our servers. This will be the longest process for the
transfer, as it takes time for your domain name(s) changes to
propagate to all areas of the Internet. It is recommended you keep
your current account active until the delegation process is
complete(24-48 hours) so as to minimize any downtime. These days
this process can happen within 5 minutes but this is dependant on
the type of domain and your current domain registrars internal
processes. |
While your domain is being delegated, you can use the courtesy
domain we give you, http://www.aussienet.com.au/~username to test
your site. |
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| Q |
I have a website but I don't know
how to move it to AussieNet Internet Services NSW, can you help me ? |
| A |
In most circumstances we can - but not always. If
your currently using CPanel - Yes, databases and all. With other
admin panels, you would have to send us a support ticket or email. |
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| Q |
What domains can be hosted on
AussieNet Internet Services NSW ? |
| A |
We can host any type of domain. |
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| Q |
Do you charge me if I want to use
my existing domain with my hosting account ? |
| A |
No, you do need a domain name to use your hosting
account - Either your own existing domain name or a new one ! |
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| Q |
What is special with
AussieNet Internet Services NSW's hosting services compared to other providers ? |
| A |
Australian Located Servers in a state of the Art DataCentre in Equinix - Sydney !
Duel Xeon Linux Servers for unsurpassed Speed, Reliability and Stability !
Fully featured Admin Control panel and our un-parallelled Web Site Builder ! |
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| Q |
What is the difference between a
domain name and web hosting ? |
| A |
A Domain Name is a unique Registered Name for your
site (just like your own name) - so people know where to find you
Web hosting is where you sites information, including emails, pictures, data etc is stored so people from all over the world to see your website 24/7.
They a both required for people to find you on the internet and they are both billed separately. |
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| Q |
How long will it take for my account
to become active ? |
| A |
We wait for your payment to be cleared or received. We then do a couple of security checks to make sure you are are registered business etc, and then we set you up.
On a normal weekday, it could take a couple of hours - on a weekend, you might have to wait till Monday, especially if your also registering a Domain Name!
*** We do not have instant signups !!! |
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| Q |
Do you offer web page design
services ? |
| A |
No we don not - however, with our Web Site Builder
- You can do it all Yourself - and Save !!! |
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| Q |
What payment methods do you accept ? |
| A |
We accept the following Payment Methods:
* Cheque (Must Clear before Services
acted on)
* Money Order (Must Clear
before Services acted on)
* Direct Deposit (Must been seen in
our account before Services acted on)
* Credit Cards - Visa and MasterCard Only - Via PayPal
* PayPal Account |
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| Q |
Is there any minimum contract I have
to sign to ? |
| A |
Yes - 3 monthly terms for Web Hosting |
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| Q |
Do you force banner advertising on
my website ? |
| A |
No, banners and pop-up windows are common practice
for free web hosts which
AussieNet Internet Services NSW is not. |
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| Q |
Do you offer dial-up internet access
? |
| A |
No, we specialise in web hosting services. An
Internet Service Provider (ISP) offers internet access and
connection services - Like Bigpond, iinet, Optusnet etc ..... |
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| Q |
Do you offer discounts to non
profit/charity organizations ? |
| A |
No - You should find that our plans are already
well discounted with little room for further discounts. |
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| Q |
Can I use my own shopping cart
software with my
AussieNet Internet Services NSW account ? |
| A |
Yes - As long as it does not require ASP or MS
Access.
Most common shopping carts use PHP, mySQL and CGI which we can
support. |
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| Q |
Will you take control of my domain
if I move to
AussieNet Internet Services NSW ? |
| A |
No. The domain is solely controlled by the
registered owner (Registrant). |
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| Q |
Do I get a Free Domain Name (business.com.au)
included with my Web Hosting account ? |
| A |
No - You have to purchase this separately or
already have a Domain name to use with your
AussieNet Internet Services NSW account.
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| Q |
Is there a limit to how much I can
update my website ? |
| A |
No, you can update your website whenever you like.
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| Q |
Do you support RealMedia ? |
| A |
We do support RealVideo & RealAudio mime-types.
However, we do not support any types of Live Content Streaming of
any description. |
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| Q |
Can I use Coldfusion to design and
maintain my website ? |
| A |
No, we do not support Coldfusion. |
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| Q |
Can I use Java/Servlets on my
website ? |
| A |
You can of course use Java Applets and Client-Side
JavaScript, as they run through your browser and not the server.
However, we do not currently support JSP pages as they can be
Very Resource Hungry!!!! |
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| Q |
Do you support ASP or Microsoft
Access Database ? |
| A |
Currently we do not run Microsoft Windows NT/2000
Servers so ASP and Access Database are not available. Our servers,
like the majority of web servers, are UNIX based for maximum
reliability and there is no native support for ASP or Access.
Our customers achieve database interactivity with the web using PHP
or Perl which are more powerful and robust alternatives to ASP. You
can also find many more free pre-written scripts at sites such as
www.cgi-resources.com
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Web Site Builder Questions |
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Q |
Do I need any skills in Web Design to use The
Web Site Builder ? |
| A |
No special skills are required at all. The
Web Site Builder has been designed to make the building of
a web site easily achievable by anyone, regardless of their level of
experience with the internet. A series of 'wizards' guide you
through each process step by step, and help is provided on every
page should you require it.
Why not try our online demo right now and see how easy it is to
use...
Click HERE to Test our web Site Builder |
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| Q |
What preparation should I make before starting
to build my site? |
| A |
It will help to have an idea of the message you
want to communicate with your website. How many pages do you think
you will need ? What do you want to say on each page? You should
gather all the digital imagery you think you will want to use into
one folder on your computer for easy reference - for example,
business logos, photos, graphics etc. If you want to use a form to
collect information from your visitors, think about how this might
work. It can also help to look at other websites to get ideas as to
what works best.
You can make as many changes as you like to your website design, at
any time - so experiment and enjoy yourself.
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| Q |
I already have a hosting account with
AussieNet.com.au - can I still use The Web Site Builder? |
| A |
You Can Upgrade to the Next Package - No problems -
however - if you already have a site, you can not add to it with the
web Site Builder - It is designed to create and maintain your
website from Scratch and does not Wok with PHP ! |
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| Q |
I already have a website - can I import it into
'The Web Site Builder' ? |
| A |
No, 'The Web Site Builder' can
only manage sites constructed by it.
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| Q |
The 'Web Site Builder' package I want to use is
not available on the Web Hosting plan I think I will need - is it
possible for me to upgrade the pack but remain on the same hosting
package? |
| A |
Currently the only option is to upgrade the Hosting
plan to that containing the 'Web Site Builder' features you require.
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| Q |
I have 'The Web Site Builder' package installed,
but now I want to use a custom website build - how do I disable 'The
Web Site Builder' ? |
| A |
Simply
contact our Support
department to change your package back one. |
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| Q |
Can I use The Web Site Builder e-commerce pack
to create an online store and take credit card payments online? |
| A |
Yes, 'The Web Site Builder' e-commerce pack will
create a fully functional online-store and allow you to process
credit card payments either in real-time or offline and has PayPal
Support Built In ! |
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| Q |
Do I need a Merchant Account? |
| A |
If you set up the PayPal option only - No
If you want to receive all credit cards - then Yes - Spek to the
AussieNet team for more Info ! |
General Questions |
| Q |
Is Aussienet Internet Services NSW a GST
Registered Business? |
| A |
Yes, we are registered for GST. |
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| Q |
Does Aussienet Internet Services NSW supply Tax
Invoices ? |
| A |
Yes, with Every Transaction, we supply an Proper
Tax Invoice Generated by our MYOB accounting software.
A Temporary Tax Invoice can be retrieved from your accounts section
in the
Client Admin Section |
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| Q |
Is Aussienet an Australian Business ? |
| A |
Yes we are. Australian born and bread, office at
St. Marys - Western Sydney NSW
And our Servers are located in Sydney, NSW - Totally 100%
Australian Owned and Operated! |
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| Q |
How old do I need to be to have a web site with
Aussienet.com.au? |
| A |
At present - 18 year old is the mark !
Since you are signing up for web hosting, you need to be 18 to agree
to our Terms.
If you are young - Please feel free to discuss this matter with us
if your interested to discuss your options ! |
